Refund Policy
At OnePlayer.co.in, we are committed to ensuring the satisfaction of our customers. Understanding that occasionally you may need to return a product, we have developed a Refund Policy to make the return process as simple and straightforward as possible. Please review our policy below.
Eligibility for Returns
You are eligible for a return if you receive:
- Products that are physically damaged or defective,
- Products that differ from what was ordered,
- Products that have parts missing upon delivery.
Please ensure that the product is in unused and original condition, including all price tags, labels, original packing, and invoice along with the product.
Time Frame for Returns
Products must be returned within 10 days from the date of delivery. Returns outside this period may not be accepted.
Process for Returns
1. Initiate a Return: Contact our customer service team at shglobal16@gmail.com with your order number, details of the product, and reason for return.
2. Return Confirmation: Our customer service team will review your return request and, upon approval, will provide you with details on how to proceed with the return.
3. Product Inspection: Once we receive the returned product, our quality assurance team will inspect it.
4. Refund Approval: If the returned product passes our quality check, we will process your refund.
Refund Method
- For payments made via Credit Card, Debit Card, Net Banking, or Wallets, the refund will be processed to the same account from which the payment was made. The refund process will be initiated within 7 business days of receiving the returned item(s), subject to passing the quality check.
- For Cash on Delivery transactions, we will initiate a bank transfer to your banking account. We will contact you for your bank details once the return is approved.
Exceptions and Non-returnable Items
- Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
- Items on sale or clearance cannot be returned unless they are defective or damaged.
Shipping Charges for Returns
- Customers are responsible for shipping costs for returning the item unless the return is due to receiving a defective or incorrect product. In such cases, OnePlayer.co.in will bear the return shipping charges.
Contact Us
If you have any questions about your return, our Refund Policy, or the process involved, please do not hesitate to contact us at shglobal16@gmail.com. We are here to help and ensure that your experience with OnePlayer.co.in is positive and satisfactory.
Please note: This Refund Policy is subject to changes without prior notice, and the decision of OnePlayer.co.in in all matters under its jurisdiction shall be final and binding.